Halafeel is a small, independent project — not a company with a call centre. There is no ticket form and no chatbot queue here. When you write to the address below, your message goes straight to the person who builds and maintains the tools, which is also why the replies tend to be specific rather than scripted.
How to Reach Us
Email: [email protected]
Typical response time: one to two business days (Hong Kong time, UTC+8). Reports about a tool that is completely broken are treated as urgent and usually get a reply the same day.
Language: English.
Halafeel is operated as an online-only project based in Hong Kong, China. Email is the only support channel we maintain — there is no phone line or postal support address, and messages sent anywhere other than the address above may go unread.
What We Can Help With
- Bug reports. A tool returns nothing, returns an error, produces obviously broken output, or the layout collapses on your device.
- Tool requests and ideas. Tell us what you needed and could not find. You can also use the Submit an Idea page.
- Corrections. If a guide or article on the site is wrong, outdated, or misleading, we want to know — cite the page URL and the specific claim.
- Advertising and business enquiries. Media, partnership, and advertising questions.
- Copyright, trademark, or brand concerns. See Section 9 of our Disclaimer for what to include in a removal request.
- Privacy and data requests. To ask about the limited data we handle, or to exercise a privacy right, email us with the subject line “Privacy Request”. Our Privacy Policy explains what we do and do not collect.
Faster Replies: Include These Details
Vague reports are slow to act on. If your message includes the following, we can usually fix the problem or answer you in one round instead of three:
- the full URL of the tool or page you were using;
- which browser and device you were on (for example, “Safari on iPhone 15”, “Chrome on Windows 11”);
- the exact input you typed, if the problem is about output;
- what you expected to happen, and what happened instead;
- a screenshot, if the problem is visual.
What We Cannot Help With
To save you a wasted email:
- Legal, medical, financial, or tax advice. Our tools are brainstorming aids. We are not qualified to advise you, and we will not.
- Trademark, company-name, or domain clearance. If a tool suggested a name, we cannot tell you whether it is legally free to use — you need to check the relevant registry, registrar, or platform yourself, or consult a professional.
- Recovering generated output. Generated content is not stored on our servers, so once you close the page it is gone. If output matters, copy or download it before you navigate away.
- Advertising or account issues with Google. We do not administer Google accounts. Ads personalisation settings live at adssettings.google.com, and our Cookie Policy explains the rest.
Before You Write
Two things solve most questions instantly: the Submit an Idea page, if you are proposing a new tool, and the toolkit overview, if you cannot find a tool you are sure exists. If neither answers your question, we would genuinely like to hear from you.